Mauritius
TitiyanRevenue & Distribution Strategy

Executive leadership for distribution, revenue strategy, commercial analytics, digital channels, sales support and technology adoption across the portfolio — supporting senior management, hotel leaders and ownership on performance, profitability and long-term growth.

• Lead portfolio-wide distribution, revenue, ecommerce and commercial support strategy
• Oversee revenue and data analysis, sales support, ecommerce, digital distribution and loyalty
• Advise the President Director, general managers and hotel owners on commercial performance, market opportunity and revenue risk
• Drive channel mix, direct-booking contribution, pricing, inventory allocation, segmentation and distribution cost
• Build the performance frameworks, dashboards and forecasts that make decisions faster and better evidenced
• Lead digital transformation across business intelligence, automation, AI, guest communication and hotel technology integration
• Support portfolio expansion, repositioning, feasibility assessment and management proposals
• Design commercial org structures, KPIs, standard processes and development programmes
• Represent PHM Hotels in strategic negotiations, industry forums and executive-level presentations
• Mentor senior managers and commercial leaders toward accountability and data-driven execution

Directed strategic sales, revenue management, distribution and commercial planning across a multi-brand portfolio, with the focus on sustainable revenue growth, segment development and tighter collaboration between head office and hotel commercial teams.

• Formulated group-wide sales and revenue strategy aligned to corporate objectives, market conditions and individual hotel priorities
• Led planning for corporate, leisure, group, MICE, travel agent, wholesale and online segments
• Oversaw pricing, forecasting, budgeting, demand analysis and inventory across the portfolio
• Turned findings on underperforming segments, commercial risk and market trends into measurable action plans
• Directed national and regional account development, strategic partnerships and sales missions
• Built sales productivity standards, KPIs, account-management practice and reporting frameworks
• Supported hotel openings, repositioning projects, feasibility studies and commercial assessments
• Reviewed hotel performance and advised general managers, owners and senior leadership
• Coached commercial leaders and hotel sales teams on accountability, analysis and execution

Led digital revenue, ecommerce and online distribution strategy across the PHM Hotels portfolio, with responsibility for direct bookings, online visibility, pricing effectiveness and channel performance.

• Built and ran digital revenue strategy across hotel websites, OTAs and booking platforms
• Managed pricing, inventory, promotions and availability against occupancy, ADR and RevPAR
• Strengthened direct booking through website optimisation, campaigns and booking-engine improvements
• Held rates, content, inventory and promotions consistent across every digital channel
• Managed OTA, technology and digital distribution partner relationships
• Introduced data-driven reporting that gave the group real commercial visibility
• Trained hotel teams on digital revenue practice

Ran revenue strategy and commercial performance across multiple hotels in the cluster — pricing, forecasting, inventory control, market analysis and revenue optimisation.

• Built and executed revenue strategy for every property in the assigned cluster
• Managed pricing, inventory allocation, availability, restrictions and length-of-stay controls across all channels
• Analysed booking pace, historical trends, demand, competitor pricing, citywide events and business on the books
• Produced daily, weekly, monthly and rolling forecasts for operational and financial planning
• Chaired revenue meetings with GMs, sales, marketing, reservations and front office
• Optimised business mix across corporate, leisure, group, wholesale, OTA and direct segments
• Evaluated group and corporate business on displacement, profitability and demand pattern
• Managed rate distribution across PMS, CRS, channel manager and online platforms
• Supported budgeting and target setting, and trained cluster teams to a consistent standard

Led revenue management and ecommerce across the hotel portfolio — pricing strategy, inventory optimisation, online distribution, forecasting and digital channel performance.

• Developed revenue strategy to maximise occupancy, ADR, RevPAR and total room revenue
• Managed pricing, inventory, availability, restrictions and promotions across direct and third-party channels
• Monitored booking pace, demand, competitor pricing, history and upcoming events to inform pricing and forecasting
• Oversaw performance across OTAs, brand websites, booking engines and other electronic distribution
• Built ecommerce campaigns and online promotions to lift visibility, conversion and digital revenue share
• Managed OTA, channel manager and booking-engine partner relationships
• Reviewed channel production, acquisition cost, cancellation trends, length of stay and booking windows
• Supported annual budgeting, target setting and commercial strategy development
• Trained hotel teams on revenue management, online distribution and ecommerce optimisation

• Drove market share and revenue performance through pricing, inventory and market mix
• Built the overall pricing strategy across every segment and distribution channel
• Guided the sales team on contracted account pricing for travel partners and corporate FIT
• Set group availability, guidelines and target rates, kept them current
• Managed inventory and pricing across brand.com, third-party sites and GDS
• Lowered distribution cost and moved room nights into the direct segment
• Worked with digital marketing to convert online opportunity into incremental revenue and share
• Reviewed STR data daily, weekly and monthly and reported performance in hotel meetings
• Assessed group business on displacement principles to protect total hotel revenue
• Applied LOS restrictions, price decisions, room-type yielding and overbooking against highs and lows
• Monitored the revenue budget and recommended corrective action
• Acted as in-house specialist on pre-selling and up-selling, transferring skills to reservations

• Ran revenue management and distribution strategy day to day
• Owned strategy for all third-party distribution
• Assessed, analysed and priced group business
• Evaluated distribution partners and contracted rates — OTA, FIT, tour operator, corporate, consortia, crew, groups
• Acted as gatekeeper on the group tracker, accepting or rejecting business
• Read city demand trends and economic outlook into the demand calendar
• Maintained the rate grid and generated BAR aligned to market and demand

• Ran corporate digital marketing and distribution, supporting every unit's content across online platforms
• Built exposure — design, copywriting, awareness — to grow direct channel sales
• Deployed online reputation management and optimised content and social media
• Planned and developed tactical campaigns; owned the monthly editorial plan
• Developed CRM and CMS, revamped the existing website
• Pitched and deployed email marketing; managed GDN through affiliate agencies

• Owned digital and social media for the property
• Monitored potential events and briefed sales with the analysis behind each lead
• Produced promotion, offer and package graphics for the property
• Prepared market segment breakdown, forecasting, holding, yielding, market mix and pick-up trend reporting, benchmarked against the comp set and sister hotels

• Managed contracted companies and government institutions, developing relationships into business leads
• Reported activity and prepared periodic action plans
• Handled OTA account managers and maintained every extranet plus SiteMinder